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The details can be displayed easily on smartphones. /Photo: DIENST

Factory acceptance via a video chat – how FAT and SAT are now working digitally

DIENST in Hofheim near Frankfurt is adapting to the digital age: Customers will be able to run SATs remotely in the future as well as digital FATs.

Home offices, remote working and video conferencing have quickly taken their place in our working world during the past 18 months. Images and sound – meetings rarely need anything else. It was not a concept for industry that could be used in the middle of the factory halls where functions have to be tested, settings made and hands-on work is needed. DIENST from Hofheim, has now made this possible for a customer in the Ukraine: a remote SAT.

"We have around 25 projects a year that must undergo one SAT and one FAT each," said Wolfgang Lapke, project manager at the packaging machine manufacturer. The testing takes a long time, often an entire working week. This is an important argument for using remote testing.

Software support via an industrial control system

This modern industrial control system allows DIENST technicians to access a machine online. This enables software to be easily updated and errors can also be found and eliminated. Communications occur via a video chat - the machine can be shown in action through the use of professional cameras. Specific stations and working steps can be focused on and any open questions can be discussed directly. Making spontaneous detailed shots of the machine from any angle is no problem and there is plenty of flexibility available for implementing this thanks to additional smartphone cameras.

Most of the systems supplied by DIENST are customized as hardly any of the machines are the same. The machine runs through all of its programs during a test and DIENST agrees upon the precise sequence separately with each customer. Time is needed for the many format changes. "These time windows are on-site dead time for the customer" said project manager Lapke. This is where the great benefit of video conferencing comes to the fore: The customer can devote himself to other tasks and topics whilst the machine is being reconfigured and this means that he loses less time. Traveling to and fro is no longer needed. "A remote SAT reliably covers the technical issues and today's video conferencing options ensure that the human component is not neglected either” explained the project manager.

FAT has proven itself in remote mode and the team now has a well-established process. Remote testing is already being regularly carried out with customers in the USA. There will probably be an increased demand for this in the future from customers here in Europe: Communication tools have experienced a real boom as a result of the pandemic, and many companies have not only got used to using them, but have also learned about the many benefits of video conferencing.

Contact person for press inquiries
Frank Mayer
Head of Marketing
Tel.: +49 (0)6192 204-226
E-Mail: frank.mayer@polar-group.org

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DIENST Packsystems expands sales team

The packaging specialist from Hofheim near Frankfurt has completely repositioned itself over the past few months. With an enlarged team, customer proximity is to be raised to a new level and new markets opened up.

DIENST supplies 32 different countries internationally, with a focus on the European market. In the future, other regions are also to be addressed more intensively. With Frigyes Borbély, a new Head of Sales was appointed at the beginning of the year. DIENST has now completed its enlarged sales team and distributed regional responsibilities.

The region of Northern Germany and the CIS countries are looked after by Arnold Lackmann. Adrian Rafi takes over southern Germany, Austria and Switzerland and Abderrahim Bouizloufa is responsible for France, Benelux, North Africa and the Middle East. In addition to the sales management, Borbély will take care of the development of new international markets. The first successes were already evident at the FACHPACK trade fair in Nuremberg, where the dynamic team appeared as one group for the first time.

Symbioses with parent company POLAR Mohr

The now completed integration of the company on the premises of the Hofheim-based cutting machine supplier POLAR Mohr also brings a further upswing. After the takeover in 2010, the move took place in spring 2020. Now symbioses are to be created: "We focus on various market applications, i.e. end products that can be processed with a complete solution by the POLAR Group," says Borbély.

DIENST packsystems GmbH was founded in 1988 and has been part of the POLAR-Mohr group since the end of 2011. In its 33-year history, the company has developed into an internationally recognized integration partner for packaging lines in the food and non-food sector. With the four production areas Side Load, Top Load, End of Line and special solutions with customizing, the company automates almost all processes in packaging technology.

 

Contact person for press inquiries
Frank Mayer
Head of Marketing
Tel.: +49 (0)6192 204-226
E-Mail: frank.mayer@polar-group.org

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Celebrating together in Hofheim near Frankfurt

DIENST Packsystems celebrates 33rd anniversary

Starting in a garage, DIENST Packsystems has now established itself as the leading manufacturer of packaging machines.

Gelling and crumble machines, conveyor technology, freezer inlets and outlets – the company "Sondermaschinen Dienst" was founded on October 11th, 1988 with the manufacture of machines for the production of baked goods. Back then, Walter Dienst and a locksmith started out in a rented hall, no bigger than a garage. His wife Sigrid "Siggi" helped with the orders and preparation of offers. This 3-person company has now grown into a successful company that employs more than 100 people.

In 1990 a customer added a new packaging line to its production. Dienst also receives the order to bring three old cartoners up to date. It is the starting shot for the construction of its own packaging machines. The next big step followed in summer of 1991 with the topping-out ceremony in Hochheim. The new conveyor was a huge success at the beginning of the 90s, with up to 100 products per minute, delivering incredibly fast packaging performance. Today Dienst packs pizzas, powdered milk and many other food and non-food products.

Relocation to Hofheim near Frankfurt
Dienst has been part of the POLAR Group in Hofheim near Frankfurt since 2011. The factory hall in Hochheim became too small, the rental contract for the extra hall also expired, so the joint management decided to move to the POLAR-Mohr factory premises. Plant 20 starts operations in 2019. Moving to Hofheim was an important step for DIENST in order to continue growing and positioning itself internationally.

33 years is not a typical number for an anniversary. It is in fact particularly important because the entire POLAR Group, to which Dienst now belongs, can celebrate anniversaries: 115 years of POLAR Mohr, 15 years of PPM in China and 33 for DIENST.

 

Contact person for press inquiries
Frank Mayer
Head of Marketing
Tel.: +49 (0)6192 204-226
E-Mail: frank.mayer@polar-group.org

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FACHPACK booth DIENST

DIENST presents the P³ at FACHPACK in Nuremberg

FACHPACK in Nuremberg will take place from September 28th to 30th. A great opportunity to present products live again and to make contacts. The packaging specialist DIENST from Hofheim, Germany is also exhibiting again.

For more than 40 years, FACHPACKin Nuremberg has been established as the leading trade fair for packaging industry. After a long break, DIENST Packsystems is looking forward to exhibiting live in Nuremberg. Object of interest is the standard cartoner P³, wich stands for Performance Power for your pizza – although the horizontal cartoner packs all other dimensionally stable products quickly and easily, too. With high flexibility in the format range and a cycle rate of 160 products per minute, the machine is a real all-round talent. A big advantage is the short delivery time: In general, the machine can be delivered to the customer and assembled within just four months.

So far, the P³ has been a great success: "In addition to the clear advantage of fast delivery, follow-up orders prove the high quality of product, service and customer confidence," says Frigyes Borbély, Head of Sales at DIENST. "We are very pleased that we were able to develop and implement individual solutions and extensions for many customers". The system can be experienced live and in action in Hall 1 at Booth 212.

Specialist for individual solutions

DIENST Packsystems has been part of the POLAR Group for over 10 years. Based in the Hofheim plant near Frankfurt since 2020, the company designs, develops and implements efficient, high-quality and individual packaging solutions for manufacturers from various consumer sectors. In addition to horizontal cartoners, machines from the Top Load and End of Line areas are part of the product portfolio. With customer-specific solutions, also for entire packaging lines, DIENST is a recognized partner of leading international producers and large corporations.

 

Contact person for press inquiries

Frank Mayer
Head of Marketing
Tel.: +49 (0)6192 204-226
E-Mail: frank.mayer@polar-mohr.com

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Free webinar: Pizza Event

On Thursday 27 May 2021, DIENST Packsystems, together with Sitma and Lorenz Pan, will present a holistic packaging solution - from foil-wrapping the product, to packing it in a pre-folded carton box, to stacking it on pallets to be ready for dispatch.

In the free webinar, experts from these three companies explain what is important in an efficient packaging process. The packaging solution focuses on the frozen pizza as an example.

 

The event will take place on May 27th from 14:00 to 14:30 CEST.

Register now: <<<Free webinar: Pizza Event<<<

 

Your speakers:

Frigyes Borbély

Head of Sales
DIENST Verpackungstechnik

As part of the comprehensive packaging solution, Frigyes Borbély presents the DIENST standard cartoner P3. It features technology that has been proven over many years and enables an output of 160 pizza products per minute.

 

Christopher Bender

Sales Manager

arisma

Arisma is a sales and service partner of Sitma and Lorenz Pan. This means that Christopher Bender can talk about the products of both companies with bundled expertise. Sitma systems take care of foil wrapping, while the stacking step is handled by Lorenz Pan machines.

 

 

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